Terms & Conditions

The binding agreement governing your use of the platform.

Last updated: 2026-08-29

These Terms form a binding agreement between you and PlayTix. By using our website, apps, or services you confirm that you have read and accepted them. If you do not agree, please do not use the service.

1. Definitions

• Platform / we: PlayTix, the site playtix.app and its mobile applications.
• Club: a registered sports facility listing its courts and services on the platform.
• User / you: anyone creating an account or using the service.
• Booking: reserving a court or service for a defined time for a fee.
• Content: any text, image, clip or data uploaded or created through the service.

2. Nature of the service and our role

PlayTix is a technology platform connecting players with clubs. We do not own or operate the courts. The actual service contract — court, lesson, product — is formed directly between you and the club, and the club is responsible for:

• Court readiness, safety, and conformity with the published description.
• Its own cancellation and refund policy, shown on its page.
• The quality of products sold through its store and lessons given by its coaches.

Our role: providing and reliably operating the booking, payment, invoicing and communication tools.

3. Eligibility and account

• You must be 18 or older to create an account. Minors participate under a guardian's account and responsibility.
• You agree to provide accurate information and keep it current. Your mobile number is your primary identifier.
• You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately of any unauthorised use.
• Accounts are personal and may not be transferred or sold.

4. Booking and confirmation

1. A booking is confirmed once payment completes, or once the club confirms it where payment is in cash.
2. All times shown are Saudi Arabia time (UTC+3).
3. A club may decline or cancel a booking for operational reasons (maintenance, weather, emergency) with a full refund.
4. Late arrival does not extend the booked slot and does not entitle you to compensation for lost time.
5. Players must follow the club's internal rules and staff instructions.

5. Prices, VAT and invoicing

• Prices are in Saudi Riyals. Unless stated otherwise they are inclusive of VAT at the statutory rate.
• Every paid transaction produces an electronic tax invoice compliant with ZATCA requirements, available in your account.
• Service or payment-gateway fees may apply and are shown clearly before you pay.
• Clubs may change prices going forward; this never affects a confirmed, paid booking.

6. Payment

Available methods, depending on what the club enables:

• Cards, mada and digital wallets through a licensed payment gateway. We do not store card details on our servers.
• PlayTix wallet: balance held in your account.
• Pay at the club: confirmed by the club on arrival; the club may cancel if payment is not made on time.

If a payment fails or you are charged twice, contact us within 30 days and we will review the transaction with the gateway.

7. Wallet and balance

• Wallet balance arises from refunds or top-ups and is usable within the platform only.
• Balance is not cashable except where the law requires, and cannot be transferred between accounts.
• No interest or return accrues on balance.
• When you close your account, unused balance is returned to the original payment method where possible.

8. Cancellation and refunds

Each club sets its own cancellation policy, displayed on the booking page before you pay. As a general rule:

• Cancelling within the allowed window: full or partial refund per the club's policy.
• Cancelling after the window: a refund may not be due.
• Cancellation by the club, or inability to operate: always a full refund.
• Refunds return to the original payment method or to your wallet, at your choice, within the gateway's usual timelines (typically 3–14 business days).

9. Shared bookings and split payments

• The booking creator remains responsible for the whole booking until all participants have paid.
• If the quorum or payment is not completed in time, the club's policy applies to the booking.
• Amounts paid by participants are returned directly to them when a refundable booking is cancelled.

10. Tournaments

• Each tournament's terms (fees, levels, team count, prizes, format) are set by the organising club and shown on its page.
• Registration completes only on payment, and places are allocated in payment order.
• The organiser may adjust the schedule or postpone for operational reasons, with notice to participants.
• Referee and organiser decisions during play are final as to the conduct of matches.

11. Store and products

• Products are listed by clubs and remain their responsibility: description, pricing, availability and delivery.
• Exchanges and returns follow the club's policy and the Saudi E-Commerce Law and its implementing regulation.
• Images are illustrative and minor details may differ from the actual product.

12. Coaching and lessons

• Coaches are independent or affiliated with the club; the club is responsible for accrediting them.
• Cancellation by either side follows the club's published policy.
• A player's displayed level is a statistical estimate for matchmaking, not a certificate of proficiency.

13. User conduct and content

The following are strictly prohibited:

• Impersonating others or providing false information.
• Abusive, discriminatory, or unlawful content, or content contrary to public decency.
• Circumventing the booking mechanism or pricing, or booking for resale.
• Attempting to breach the platform, scrape its data, or overload its servers.
• Filming or publishing images of other people inside a club without their consent.

By uploading content you grant us a non-exclusive licence to display it within the platform for operating it. You retain ownership and may delete it at any time.

14. Intellectual property

The PlayTix name, logo, interface design and software are the exclusive property of the platform. They may not be copied, derived from, or used commercially without written permission. Club logos belong to their owners and are displayed with their authorisation.

15. Limitation of liability

• The service is provided "as is". We make reasonable efforts to keep it available but do not warrant it will be uninterrupted or error-free.
• We are not liable for injuries or damage occurring inside club facilities — that is the club's and its operator's responsibility.
• We are not liable for indirect, consequential, or loss-of-profit damages.
• In all cases our aggregate liability to you will not exceed the amounts you paid through the platform in the three months preceding the event.

16. Suspension and termination

We may suspend or terminate your account for breach of these Terms, on suspicion of fraud, or at the request of a competent authority. You may close your account at any time from account settings; invoices are retained for the period required by tax regulations.

17. Force majeure

We are not liable for failures caused by circumstances beyond our reasonable control: telecommunications or power outages, provider failures, disasters, governmental decisions, or exceptional events.

18. Changes to these Terms

We may update these Terms. We will notify you of material changes by email or in-app a reasonable time before they take effect. Continuing to use the service after that constitutes acceptance.

19. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia. We seek amicable resolution first, within 30 days of a dispute notice; failing that, the competent courts in the Kingdom have jurisdiction.

20. Contact

For any question about these Terms, use the contact form on the Contact us page or write to the support address shown there.