User Data Deletion

How to request deletion of your PlayTix account and personal data.

Last updated: 2026-08-29

PlayTix Establishment lets any PlayTix user request deletion of their account and personal data. This page explains how to request it, how long it takes, what is removed, and what we are legally required to keep.

How to request deletion

• In the app: Account → Settings → Delete account, then confirm.
• By email: from your registered address, email admin@playtix.app with the subject "Data Deletion Request" and the mobile number on the account.
• Via the contact form: the privacy page includes a dedicated data-rights request form.
• By phone: +966505446156

What is deleted

• Name, email, mobile number and profile photo.
• Login credentials and password.
• Preferences, notification settings and favourites.
• In-platform conversations and support correspondence.
• Content you uploaded, such as match clips.

What we must retain

Saudi accounting and tax regulations require us to keep invoice and transaction records for a statutory period. These records are retained with identifying details removed where possible, are never used for marketing, and are deleted once the statutory period ends.

Timeline

• Acknowledgement within 2 business days.
• Deletion completed within 30 days of identity verification.
• Confirmation sent to your registered email.

Before you request

• Deletion is permanent and cannot be undone.
• You lose booking history, points, and any balance or club membership.
• Complete or cancel active bookings first; unused paid bookings follow the cancellation policy shown at booking time.

Questions

Contact admin@playtix.app or review the Privacy Policy.